Rebirthofchic.com will offer a full refund* on the purchase price when merchandise is returned to and received by rebirthofchic.com within 30 days of your original receipt. Any returns received between 30-45 days of your receipt will be issued store credit. We currently cannot accept returned merchandise after 45 days.
Merchandise must be unworn, undamaged, with tags (if any) attached, and accompanied by the original (or copy of) invoice*. Shipping costs are non-refundable and the customer is responsible for return shipping costs. Customers who have received free shipping lose nothing but the cost to ship back!
Please note that an eGift Card will be issued for all returns made whereby an eGift Card was used as form of payment for that purchase.
***ATTENTION***
DUE TO CUSTOM PRODUCTION
"PRE-ORDER" ITEM(S)
ARE NOT SHIPPED UNTIL THE CURRENT "COMPLETE DATE" AND ARE NON-REFUNDABLE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH YOUR PRE-ORDER ITEM(S), YOU MAY REQUEST A STORE CREDIT IN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE.
1. Send an email to sales@rebirthofchic.com to indicate that you wish to make a return.
2. You will be given instructions on how to make your return, including your return ID. Items shipped without a valid return ID will not be processed and will be returned to sender.
3. As soon as we receive your return, you will be sent a confirmation that we have received your package and that a refund to your card (or store credit- see above) has been issued. Please note that banks often take one to two billing periods before refunds appear on your credit card statement. If you've lost your invoice, contact customer service to locate your order and send you another copy. You may also find print your invoice from your "Order History" when logged in to your rebirth of chic account.
THESE ORDERS MAY NOT BE CANCELLED WITHOUT WRITTEN PERMISSION BY A REPRESENTATIVE OF rebirth of chic, LLC. SHOULD PRODUCTION BE CURTAILED BY UNAVOIDABLE CAUSES, WE RESERVE THE RIGHT TO FILL THESE ORDERS IN PROPORTION TO PRODUCTION. ALL CLAIMS FOR SHORTAGE OR DEFECTS MUST BE SUBMITTED IN WRITING WITHIN 5 DAYS. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN ID FOR WHOLESALE ORDERS. NO RETURNS WILL BE ACCEPTED WITHOUT THE ORIGINAL MANUFACTURER'S LABEL.
